SHIPPING & RETURNS POLICY
1. SHIPPING COSTS AND DELIVERY TIMES
Delivery is available to the countries and regions listed below, with the corresponding shipping costs. Unless otherwise stated for the respective product, delivery will take place within the specified timeframes from the conclusion of the contract (for prepayment, from receipt of payment).
Germany
Shipping costs: €5.90
Delivery time: 1–3 business days
Free shipping on orders over €200
European Union
Shipping costs: €9.90
Delivery time: 3–5 business days
Switzerland
Shipping costs including customs clearance: €14.90
Delivery time: 3–5 business days
Non-EU countries (e.g., Great Britain, Norway)
Shipping costs: €14.90
Delivery time: 3–5 business days
Note: For deliveries to non-EU countries, additional customs duties, taxes, or fees may apply, which are to be borne by the customer. Switzerland is exempt from this.
Asia and North America
Shipping costs: €29.90
Delivery time: 7–14 business days
Note: Additional customs duties, taxes, or import fees may apply, which are to be borne by the customer.
Australia and New Zealand
Shipping costs: €39.90
Delivery time: 20–30 business days
Note: Additional customs duties, taxes, or import fees may apply, which are to be borne by the customer.
If an ordered product is not available or delivery is delayed, the customer will be informed immediately.
These shipping and return conditions do not affect mandatory statutory consumer rights.